System Support Admin II
Company: Yamaha Corporation of America
Location: Buena Park
Posted on: October 12, 2024
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Job Description:
DescriptionYamaha employees are committed to helping everyone
progress, express, and connect through music and sound. We offer
innovative, finely crafted and award-winning products for the
entire journey. As the world's largest musical instrument
manufacturer, we are known for our quality, customer service and
innovation.
This position will be required to work onsite in our Buena Park
office 8:00 am-5:00 pm Monday through Friday !
Purpose of RoleEnsure Yamaha employees are able to do their work
without technological barriers.
Key Accountabilities Include
* Ensure YCA employees are able to do their work without
technological barriers due to end user knowledge gaps or easily
resolvable issues.* Ensure foundational end user technology issues
are identified and resolved.* Ensure resolution and/or escalation
or requests in a timely manner.* Ensure positive end user
experience.* Ensure computer standards are adhered to and leases
are returned in full and on time.* Ensure compliance with audit
requirements.
Primary Responsibilities Include
* First level end user voice and computer support.* Conference room
equipment configuration & support.* UC support & billing; monitor
contract renewal timing.* Liaise between users and IT to manage
leases and computer deployments.* Voice system admin support &
reporting.* Computer/Mobile device management.
Core Functional Competencies
* Project Communication Management: Link people (including team
members and stakeholders), ideas, and information throughout the
project life cycle; include timely generation and collection of
information along with its proper dissemination and archival
process.* Project Management: Plan, organize, and manage tasks and
resources to bring about successful completion of a specific
project.* Quality Control: Maintain curriculum and instruction
quality standards.* Reporting: Generate and deliver reports to meet
information requests and needs; disseminate internal and external
data.* User Support: Possess detailed knowledge of standard PC
operations, including installing new programs, access, system and
produce performance, operating systems and basic platforms; guide
end users through challenges or learning in a patient, helpful
manner.* Documentation - IT Support: Produce clear writing to
document customer issues and cases.* Department Technology and
Systems: Understand and can effectively use department technology
and systems to perform work.Core Behavioral Competencies
* Yamaha Way (will, integrity, initiative, challenge, commitment)*
Customer Focus* Values Differences* Action Oriented* Communicates
Effectively* Self-Aware* Resilience
QualificationsIdeal
* Advanced knowledge of commonly used software, hardware, and
applications.* Advanced troubleshooting skills and experience.*
Demonstrated success providing customer service.* Proficient in MS
Office applications.* Hands on enterprise computing support
experience.* Experience with IT Help Desk platforms.
Preferred
* Contact Center system & Script Administration.* 2+ years IT end
user voice and computing support experience.
Here's What We'll Bring
Compensation
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Yamaha Corporation of America, Vista , System Support Admin II, Other , Buena Park, California
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