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Customer Success Engineer

Company: VirtualVocations
Location: Irvine
Posted on: November 20, 2024

Job Description:

A company is looking for a Customer Success Engineer to drive customer adoption and demonstrate ongoing value.



Key Responsibilities

Develop and execute customer success plans based on customer strategies and needs
Guide customers through onboarding and maximize platform adoption and usage
Monitor customer health and communicate trends, opportunities, and issues effectively


Required Qualifications and Education

At least five years of experience in technical customer support or a similar role
Bachelor's degree in a related field; advanced degrees may substitute for experience
Experience with post-sales customer advocacy and engagement
Strong background in application-level support, including installation and troubleshooting
Familiarity with network topologies and troubleshooting techniques

Keywords: VirtualVocations, Vista , Customer Success Engineer, Engineering , Irvine, California

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